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Support & Sales

We're here to help

Whether you need help with your account, have a trading question, or want to explore institutional solutions — our team responds quickly with clear, actionable guidance.

< 4h

Avg. response

24/5

Desk hours

EN

Multilingual*

How we handle your request

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Step 1

You submit

Form, email, or live chat with your question

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Step 2

Auto-routing

Message tagged by topic and priority

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Step 3

Specialist review

Account, trading, or compliance expert assigned

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Step 4

Resolution

Clear answer or follow-up within hours

Get in touch

Send us a message

Fill out the form and we'll route your inquiry to the right team. Include as much detail as possible — account ID, screenshots, or error messages help us resolve issues faster.

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Account & KYC

Verification, profile updates, and security

payments

Funding

Deposits, withdrawals, and payment methods

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Trading

Orders, leverage, spreads, and platform

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Partnerships

IB programs, institutional, and white-label

schedule

Office hours

Support desk: Monday–Friday, 24 hours during global market sessions. Weekend email monitoring for urgent account security matters.

By submitting, you agree we may use your details to respond to this inquiry. We do not sell your data to third parties.

Before you write

Common questions

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