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Find answers organised by category
General
7Platform basics, getting started, and general questions
Trading
10Orders, leverage, spreads, charts, and execution
Account & Funding
9Deposits, withdrawals, KYC, and account settings
Security & Verification
62FA, passwords, KYC documents, and account protection
Platform & Tools
7Web terminal, mobile app, charts, alerts, and reports
Fees & Charges
5Spreads, swaps, commissions, and inactivity fees
Getting started in 4 steps
Create your account
Register with email, verify your identity, and choose the account type that matches your deposit and trading goals.
Fund your wallet
Deposit via bank transfer, card, or e-wallet. Funds typically arrive within minutes for card payments.
Explore the platform
Open the web terminal or mobile app. Browse markets, set up watchlists, and practise with demo if available.
Place your first trade
Select an instrument, set size and risk controls (stop loss), then execute. Monitor positions in real time.
Support journey
Popular questions
What is a CFD? expand_more
A Contract for Difference (CFD) allows you to speculate on price movements without owning the underlying asset. You can profit from both rising and falling markets by going long (buy) or short (sell). CFDs are leveraged products, which means you only need to deposit a fraction of the full trade value.
Is Quantum CFD regulated? expand_more
Quantum CFD operates under strict regulatory frameworks applicable to our licensed entities. Client funds are held in segregated accounts with tier-1 banking partners, separate from company operational funds. Regulatory details and entity information are available on our About page and in your account agreement.
Who can open an account? expand_more
You must be at least 18 years old and reside in a jurisdiction where our services are permitted. Our services are not available to residents of the United States, Canada, Japan, or any country where distribution would contravene local law. You will need a valid email address and government-issued ID to complete registration.
What account types are available? expand_more
We offer Standard, Pro, and VIP account tiers. Each tier differs in minimum deposit, spreads, leverage caps, and dedicated support level. Visit the Account Types page for a full comparison, or contact our team if you need help choosing the right plan for your trading style.
Do you offer a demo account? expand_more
Yes. New clients can practise on a demo account with virtual funds before trading live. Demo accounts mirror real market conditions and platform features, making them ideal for learning order types, chart tools, and risk management without financial exposure.
What languages does support offer? expand_more
Our support team assists clients in English and several major languages including Spanish, German, French, and Arabic. Live chat and email are available 24/7. Response times are typically under five minutes during peak trading hours.
How do I close my account? expand_more
Close all open positions and withdraw remaining balance first. Then contact support via email or live chat with your account number and reason for closure. We will confirm there are no pending transactions and process the closure within 2–5 business days.
What leverage is available? expand_more
Leverage varies by instrument and account type. Major forex pairs may offer up to 1:500 on eligible accounts; indices and commodities typically range from 1:20 to 1:200; crypto CFDs are capped lower due to volatility. Higher leverage magnifies both profits and losses — always use appropriate risk controls.
menu_book Trading guides
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Account Types
Compare Standard, Pro, VIP plans
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CFD Trading Guide
How CFDs work and platform tools
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timeline
Futures & Perps
Perpetuals, funding, and margin
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Markets Overview
Live instruments and asset classes
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Institutional
Prime, API, and white-label
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About & Compliance
Regulation and company info
Platform & account help
Common tasks explained — from password resets to order types
Reset your password
Use the forgot-password link on the login page or contact support if you no longer have email access.
Complete KYC verification
Upload a valid ID and proof of address. Verification usually completes within 24 hours on business days.
Deposit & withdraw funds
Navigate to Wallet → Deposit. Withdrawals are processed within 24 hours to your registered method.
Change leverage settings
Adjust per-instrument leverage in account settings. Higher leverage increases risk — use responsibly.
Set stop loss & take profit
Attach SL/TP when placing orders or edit open positions from the positions panel.
Install mobile app
Download from App Store or Google Play. Log in with the same credentials — positions sync instantly.
Still need assistance?
Our support specialists are available around the clock to help with account issues, platform questions, and trading enquiries. Average first response time under 5 minutes during peak hours.
- mailsupport@webstriva.com
- call+1 (800) 555-0199
- schedule24/7 support · Multi-language